{"id":838,"date":"2009-12-24T15:54:32","date_gmt":"2009-12-24T19:54:32","guid":{"rendered":"http:\/\/www.paragonis.com\/Emails\/?p=838"},"modified":"2009-12-24T16:09:01","modified_gmt":"2009-12-24T20:09:01","slug":"tech-support","status":"publish","type":"post","link":"https:\/\/emails.paragonis.com\/?p=838","title":{"rendered":"Tech Support"},"content":{"rendered":"<h5>Why we should feel sorry for tech support people &#8230;&#8230;<\/h5>\n<p>A woman called the Canon help desk with a problem with her printer. The tech asked her if she was &#8220;running it under Windows.&#8221; The woman then responded, &#8220;No, my desk is next to the door. But that is a good point. The man sitting in the cubicle next to me is under a window, and his is working fine.&#8221;<\/p>\n<hr>\n<p><strong>Tech Support:<\/strong> &#8220;OK Bob, let&#8217;s press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter &#8216;P&#8217; to bring up the Program Manager.&#8221;<br \/>\n<strong>Customer:<\/strong> &#8220;I don&#8217;t have a &#8216;P&#8217;.&#8221;<br \/>\n<strong>Tech Support<\/strong>: &#8220;On your keyboard, Bob.&#8221;<br \/>\n<strong>Customer<\/strong>: &#8220;What do you mean?&#8221;<br \/>\n<strong><\/strong><strong>Tech Support<\/strong>: &#8220;&#8216;P&#8217; on your keyboard, Bob.&#8221;<br \/>\n<strong>Customer<\/strong>: &#8220;I&#8217;m not going to do that!&#8221;<\/p>\n<hr>\n<p>Overheard in a computer shop:<br \/>\n<strong>Customer<\/strong>: &#8220;I&#8217;d like a mouse mat, please.&#8221;<br \/>\n<strong>Salesperson<\/strong>: &#8220;Certainly sir, we&#8217;ve got a large variety.&#8221;<br \/>\n<strong>Customer<\/strong>: &#8220;But will they be compatible with my computer?&#8221;<\/p>\n<hr>\n<p>I once received a fax with a note on the bottom to fax the document back to the sender when I was finished with it, because he needed to keep it.<\/p>\n<hr>\n<p><strong>Customer<\/strong>: &#8220;Can you copy the Internet for me on this diskette?&#8221;<\/p>\n<hr>\n<p>I work for a local ISP. Frequently we receive phone calls that go something like this:<br \/>\n<strong>Customer<\/strong>: &#8220;Hi. Is this the Internet?&#8221;<\/p>\n<hr>\n<p>Some people pay for their online services with checks made payable to &#8220;The Internet.&#8221;<\/p>\n<hr>\n<p><strong>Customer<\/strong>: &#8220;So that&#8217;ll get me connected to the Internet, right?&#8221;<br \/>\n<strong>Tech Support<\/strong>: &#8220;Yeah.&#8221;<br \/>\n<strong>Customer<\/strong>: &#8220;And that&#8217;s the latest version of the Internet, right?&#8221;<br \/>\n<strong>Tech Support<\/strong>: &#8220;Uhh&#8230;uh&#8230;uh&#8230;yeah.&#8221;<\/p>\n<hr>\n<p><strong>Tech Support<\/strong>: &#8220;All right&#8230;now double-click on the File Manager icon.&#8221;<br \/>\n<strong>Customer<\/strong>: &#8220;That&#8217;s why I hate this Windows, because of the icons. I&#8217;m a Protestant, and I don&#8217;t believe in icons.&#8221;<br \/>\n<strong>Tech Support<\/strong>: &#8220;Well, that&#8217;s just an industry term sir. I don&#8217;t believe it was meant to&#8230;&#8221;<br \/>\n<strong>Customer<\/strong>: &#8220;I don&#8217;t care about any &#8216;Industry Terms&#8217;. I don&#8217;t believe in icons.&#8221;<br \/>\n<strong>Tech Support<\/strong>: &#8220;Well, why don&#8217;t you click on the &#8216;little picture&#8217; of a file cabinet&#8230;is &#8216;little picture&#8217; OK?&#8221;<br \/>\n<strong>Customer<\/strong>: [click]<\/p>\n<hr>\n<p><strong>Customer<\/strong>: &#8220;My computer crashed!&#8221;<br \/>\n<strong>Tech Support<\/strong>: &#8220;It crashed?&#8221;<br \/>\n<strong>Customer<\/strong>: &#8220;Yeah, it won&#8217;t let me play my game.&#8221;<br \/>\n<strong>Tech Support<\/strong>: &#8220;All right, hit Control-Alt-Delete to reboot.&#8221;<br \/>\n<strong>Customer<\/strong>: &#8220;No, it didn&#8217;t crash, it crashed.&#8221;<br \/>\n<strong>Tech Support<\/strong>: &#8220;Huh?&#8221;<br \/>\n<strong>Customer<\/strong>: &#8220;I crashed my game. That&#8217;s what I said before. I crashed my spaceship and now it doesn&#8217;t work.&#8221;<br \/>\n<strong>Tech Support<\/strong>: &#8220;Click on &#8216;File,&#8217; then &#8216;New Game.'&#8221;<br \/>\n<strong>Customer<\/strong>: [pause]  &#8220;Wow! How&#8217;d you learn how to do that?&#8221;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why we should feel sorry for tech support people &#8230;&#8230; A woman called the Canon help desk with a problem with her printer. The tech asked her if she was &#8220;running it under Windows.&#8221; The woman then responded, &#8220;No, my desk is next to the door. But that is a good point. The man sitting [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_s2mail":"","footnotes":""},"categories":[9],"tags":[],"class_list":["post-838","post","type-post","status-publish","format-standard","hentry","category-computer"],"_links":{"self":[{"href":"https:\/\/emails.paragonis.com\/index.php?rest_route=\/wp\/v2\/posts\/838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emails.paragonis.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emails.paragonis.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emails.paragonis.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emails.paragonis.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=838"}],"version-history":[{"count":4,"href":"https:\/\/emails.paragonis.com\/index.php?rest_route=\/wp\/v2\/posts\/838\/revisions"}],"predecessor-version":[{"id":853,"href":"https:\/\/emails.paragonis.com\/index.php?rest_route=\/wp\/v2\/posts\/838\/revisions\/853"}],"wp:attachment":[{"href":"https:\/\/emails.paragonis.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=838"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emails.paragonis.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=838"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emails.paragonis.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}